Exceptional Service, Seamless Experience

At POSH LOGS we believe great design deserves great service. From easy ordering to fast delivery and hassle free returns, we make every step simple and stress-free so you can focus on creating a beautiful space.

Frequently Asked Questions

What are decorative logs?

Our decorative logs are real, kiln-dried pieces of wood that have been carefully cut, sanded, and prepared for display. They are designed to create a natural feature in your home or business — whether stacked in a fireplace, arranged in an alcove, or built into a stunning feature wall.

Are your logs real wood?

Yes! Every POSH LOG is made from real, sustainably sourced wood. We celebrate the natural grain, knots, and variation that make each log unique.

Are your logs kiln-dried?

Yes, all of our decorative logs are kiln-dried. This process removes excess moisture, kills pests, and stabilizes the wood so it stays clean and looking great for years.

Are your logs safe to bring indoors?

Absolutely. Our kiln-dried logs are safe, clean, and ready to be used in interior spaces. They are dried and hand selected making them perfect for homes, restaurants, and retail spaces. We do not add any chemicals or finish product. The wood is 100% natural and non-toxic.

Can I use POSH LOGS for burning in my fireplace or wood burner?

No, POSH LOGS are for decorative purposes only. While they are real wood, they are cut and prepared for display rather than fuel. If you need logs for burning, you should purchase firewood specifically intended for that use.

How are POSH LOGS different from regular firewood?

Regular firewood is often uneven, rough, and sold with function in mind. POSH LOGS are carefully selected, cut to consistent lengths, brushed, and finished so they look beautiful on display. They are designed to be part of your interior décor, not just fuel for a fire.

What sizes and diameters are available?

We offer logs in a variety of lengths and diameters so you can find the perfect fit for your space. Standard options are listed on each product page, and you can select the size that works best for your project.

How do I calculate how many boxes I need?

Each product page includes guidance on coverage, so you can estimate how many boxes you’ll need for a wall, alcove, or basket display. Use the calculator here to help you work it out. If you are unsure, contact us with your measurements and we’ll be happy to help calculate the right quantity.

Can I mix and match different log sizes?

Yes, many customers mix sizes to create a more specific look. You can email us before an order to request different sizes. We can not guarantee this service but will try our best to accommodate your needs.

Are your logs sustainably sourced?

Yes, we are committed to sustainability. Our logs are sourced from responsibly managed woodlands, and we ensure that our processes minimize waste.

Will the logs stay the same color over time?

Our kiln-dried logs maintain their colour well, especially when kept indoors. Over many years, natural wood may mellow slightly in tone, but this only adds to their charm. Avoid direct sunlight if possible as this can increase colour changes faster. Avoid using softwood or pine as this discolours much more than hardwoods.

How should I clean or maintain my decorative logs?

Maintenance is simple, just dust them occasionally with a soft cloth or brush. Avoid wet cleaning, as water can cause natural staining over time.

Can I use POSH LOGS outdoors?

Our logs are designed for indoor use. Outdoor exposure to rain and moisture can cause natural discoloration and shorten their life. For outdoor décor, we recommend placing them in covered or sheltered spaces only.

Do you deliver across the UK?

Yes, we ship across the UK. 

Can businesses use POSH LOGS for commercial projects?

Definitely. Many restaurants, cafés, hotels, and retailers use POSH LOGS to create stunning feature walls and displays. We can supply bulk orders, just get in touch for recommendations and pricing.

What size are Posh Logs

Each box is packed to cover a specific area as in the product listing.

The number of logs per box varies due to the natural variety of the product. Log diameters vary from 3-17cm.

Logs are sold by box size and dimensions refer to the total area covered with log rounds. We try to pack a visually pleasing mix for each box.

Use our Box quantity calculator to help work out how many boxes are required.

Does it matter if the logs are different length to my space?

It doesn’t matter if the length is slightly different as the logs are presented using the ends. You can bring the logs forward for a flush finish, leaving a space behind which won’t be visible from the front. Alternatively stack the logs set back in a recess to desired position.

Are Posh Logs good value?

Yes Posh Logs are the best value for hardwood that is hand selected, cut and sanded for a premium effect. If comparing to other retailers make sure they are offering the same amount of logs for your area at the same quality. All our delivery costs are included in the price.

Hardwood vs softwood?

We only offer hardwood with superior grain, colour and WOW factor. Softwood or pine logs are less interesting and will discolour more over time. Also a well managed hardwood woodland is the best for nature and biodiversity and that’s what we do!

What type of wood is in a Posh Log?

We use hardwoods only. Mainly Sweet Chestnut and Ash but sometimes a mix of Birch and Sycamore. These woods are interesting and have lighter, pale woody tones than many other species.

Are Posh Logs sustainably sourced?

Yes we pride our business on sustainability. For every tree we cut we plant 10 more.

Can I choose log sizes?

We pack each box with a variety of sizes to make a random collection. If you want small or big logs specifically just email us and we will try our best to accommodate your request.

How much is delivery and tax?

All costs are included in the listed price. Delivery charges are included in every order so you plan your shopping knowing there will be no hidden or added costs. 

How long does delivery take?

We aim to ship items 1-2 days business from ordering and use 24hr service with DPD. (During busy periods such as Christmas minor delays with deliveries may occur).

How do I measure my space?

Use a tape measure and note the width and height of the space you want to fill. Place these dimensions into our calculator here to find out how many boxes required. Secondly measure the depth of the space and choose log a desired log length from the products. Don’t worry if your space is not exactly the same depth as the log length, you can stack them how you like in the space available.

FREE SHIPPING

Complimentary shipping across the UK on every order, no minimum spend.

DEDICATED SUPPORT

Friendly, knowledgeable support whenever you need it. We’re here to help with sizing advice, order questions, and project planning.

30 DAYS RETURN

If your order isn’t quite right, you have 30 days to return or exchange for the perfect fit.

SECURE PAYMENTS

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